Shipping policy

At Misty & Molly, we take great care in preparing and delivering your order as smoothly as possible. Below you’ll find everything you need to know about our shipping process.

Order Processing Time

Orders are typically processed within 1–2 business days.

During peak seasons, holidays, or promotional periods, processing may take slightly longer due to higher order volume.

Orders placed on weekends or holidays will be processed the next business day.

Holiday Closures (Order Processing Paused)

Our fulfillment and support teams operate on business days only and do not process orders on holidays. Orders placed during holiday closures (including Express Shipping) will begin processing on the next business day.

2026 Holiday Closures:

New Year’s Day — January 1, 2026
Martin Luther King Jr. Day — January 19, 2026
Presidents’ Day — February 16, 2026
Memorial Day — May 25, 2026
Juneteenth — June 19, 2026
Independence Day Observed — July 3, 2026
Labor Day — September 7, 2026
Columbus Day — October 12, 2026
Veterans Day — November 11, 2026
Thanksgiving Day — November 26, 2026
Christmas Eve — December 24, 2026
Christmas Day — December 25, 2026

Shipping Times

Shipping times begin after your order has been processed and shipped.

Standard Shipping:
Estimated delivery within 6–15 business days, depending on your location.

Express Shipping (if selected at checkout):
Estimated delivery within 3–6 business days.

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, courier delays, weather conditions, or holiday closures.

Order Confirmation Emails

Order confirmations and tracking updates are sent to the email address entered at checkout. If you believe you entered the wrong email address, please contact us as soon as possible so we can update it and resend your confirmation.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking updates may take 24–72 hours to appear after dispatch.
In some cases, tracking may show limited updates while the package is in transit between countries — this is normal.

Tracking not updating: If your tracking shows no movement for 7 business days, please contact us and we’ll be happy to assist with a courier inquiry.

Customs & International Shipments

International orders may be subject to customs inspections or delays, which can extend delivery times.
Any customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer.

Delivery Delays

While we do our best to ensure timely delivery, once a package is handed over to the courier, shipping timelines are outside of our direct control. During busy periods, delays may occur due to:

High courier volume
Customs clearance
Local courier staffing or holiday schedules

If your tracking appears delayed beyond the estimated timeframe, please contact us and we’ll be happy to help.

Address Changes

If you need to update your shipping address, please contact us within 3 hours of placing your order. Once an order has been processed or handed to the courier, we may be unable to modify the address. In that case, the courier may be able to assist with rerouting or a delivery hold.

Incorrect Address

Please ensure your shipping address is complete and accurate at checkout (including apartment/unit number, gate code, and any access details where required).
Misty & Molly is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Delivered but Not Received (DNIR)

If your tracking shows “Delivered” but you can’t locate your package:

Please allow 24–48 hours — couriers may occasionally mark an item as delivered slightly before it is physically received (especially during peak/holiday periods).
Check nearby and with others — neighbors, household members, building management (if applicable), and common drop-off locations (lobby, mail area, reception, behind gates).
Contact the courier directly — they may be able to confirm where it was left or who accepted it.
Notify us within 7 days of the delivery scan so we can assist and open a trace with the courier.

Our process: We will request any available delivery confirmation (e.g., driver notes, GPS scan details, delivery photo/signature where available). Investigation timelines vary by courier and season.

Refund requests (DNIR): If you request a refund for a package marked as delivered but not received, we kindly ask for your patience while we complete the courier investigation. We can only finalize refund or replacement options once the courier has responded and the trace is completed.

Resolution:

If the courier confirms the package was misdelivered or cannot provide sufficient proof of delivery, we will offer a replacement or refund.
If the courier confirms delivery to the correct address, the package may have been received by someone else at the location or stolen after delivery. In these cases, we may be limited in the refund options available; however, we can offer a one-time courtesy replacement (once per customer/address) at no cost.

Missing Item(s)

If your order arrives with missing items, please contact us within 72 hours of delivery and include:

Your order number
Photos of the package and shipping label
A photo of what you received

We’ll investigate and arrange a replacement if confirmed.

Damaged Items

If an item arrives damaged, please contact us within 7 days of delivery with clear photos (and video if possible). Once confirmed, we’ll arrange a replacement as quickly as possible.

Returned to Sender / Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, missing unit/access details, or failed delivery attempts, it is not eligible for a full refund (even if the original order included free shipping).

If the package returns to us unopened and in sellable condition, we offer a fair refund calculated as:

Refund = Order Total – Original Shipping Cost We Paid – Return Handling Fee ($6.95)

Alternatively, you may choose to have the order reshipped:

Reship fee: $10

Need Help?

If you have questions about your order or shipping status, feel free to reach out to our support team at support@mistyandmolly.com. We’re always happy to help.