We care about your experience with Misty & Molly. If something isn’t right, we’ll do our best to make it right.

Return Eligibility (Non-EU Customers)

We accept returns and exchanges only if:
• Your item arrived defective or damaged, or
• We made an error (wrong item sent)

We do not accept returns/exchanges for:
• Change of mind / buyer’s remorse
• Incorrect size selection
• Normal wear and tear
• Items reported outside the time window below

We provide detailed sizing information on product pages and encourage measuring before ordering.

Reporting a Defect or Damage (7-Day Window)

If your item arrives damaged or defective, you must contact us within 7 days of delivery.

Please email support@mistyandmolly.com with:
• Your order number
• Clear photos (or a short video) showing the issue

Damaged or Defective Items: Replacement First

For verified defective/damaged items reported within 7 days, our standard resolution is a free replacement.

• Replacements are shipped as soon as the issue is verified (typically within 1–2 business days, depending on availability).
• In some cases, we may ask you to return the original item or safely dispose of it—we’ll provide instructions if needed.

Refunds (Including Defective Items)

In most cases involving damaged/defective items, we provide a replacement instead of a refund.

A refund may be approved only if:
• A replacement is not available, or
• Our team determines a refund is the most appropriate resolution

Refunds are issued to the original payment method.

EU 14-Day Cooling-Off Period (EU Customers Only)

If you are located in the European Union, you have the right to cancel your online purchase within 14 days of receiving your order, for any reason.

To exercise this right:
• Email us within the 14-day cancellation period
• You will then have an additional 14 days to return the item

Refund timing (EU cooling-off):
• Refunds are issued within 14 days after we receive the return, or once valid proof of shipment is provided.

Return Shipping Costs

• EU cooling-off returns: Customers are responsible for return shipping costs, unless the item is defective or we made an error.
• Defective/our error (all regions): Return shipping requirements are handled case-by-case. If we require a return, we’ll provide the instructions needed.

Original Shipping Fees

Where required by law, we will refund the original standard shipping cost you paid.
If you selected expedited/express shipping, we may refund only the amount equivalent to standard shipping.

Return Conditions (For Any Approved Return)

• Items must be unused, unworn, and in original packaging
• All returns must be pre-approved
• Returns that do not meet these conditions may be declined

Non-Returnable Items

• Earrings (for hygiene reasons)
• Final sale items
• Personalized items (if applicable)

Exchanges

We offer exchanges only for:
• Defective/damaged items (reported within 7 days), or
• Items we shipped incorrectly

Email support@mistyandmolly.com for approval and next steps.

Missing or Not-Received Packages (U.S. Orders)

If a package shows no delivery scan, we can refund or replace after carrier confirmation.

If tracking shows “Delivered” but you did not receive it:
• Check household members, neighbors, mailbox/parcel locker
• Contact the carrier/post office and file a claim
• We’re happy to provide any info needed for your claim.

Refund Timing

Once a refund is processed on our end, please allow your bank/card issuer time to post it. If it doesn’t appear, contact us at support@mistyandmolly.com.