Returns & Exchanges

 

We care about your experience with Misty & Molly. If something isn’t right, we’ll do our best to help.

Return Eligibility

  • We accept returns only for items that are defective or damaged.

  • Please report any defect within 7 days of delivery and include photo documentation so we can quickly assess and assist.

  • Returns for size/fit are not accepted. We provide detailed sizing information, and we encourage measuring before purchase.

Return Conditions

  • A return must be pre-approved. Please email support@mistyandmolly.com with your full name, order number, and the item(s) you wish to return.

  • The item must arrive back to Misty & Molly within 7 days of your delivery date.

  • Items must be unworn, unused, and in original packaging.

  • Approved returns are subject to a $5.00 restocking fee per package.

  • Customers are responsible for all return shipping costs.

Refunds

  • Once your return is received and inspected, we’ll issue a refund for the item price minus the $5.00 restocking fee to your original payment method.

  • Shipping fees are non-refundable.

  • Orders with incorrect or incomplete addresses are not refundable unless the package is returned to us as undeliverable.

Missing or Not-Received Packages (U.S. orders)

  • If a package was never delivered, we will refund or replace your order after carrier confirmation.

  • If tracking shows the package delivered but you did not receive it, please contact the carrier/post office directly and file a claim. We’re happy to provide any details needed for your claim.

Refund Timing

  • After we process your refund, please allow time for your bank or card issuer to post it.

  • If it hasn’t appeared after checking with your bank and card issuer, contact us at support@mistyandmolly.com and we’ll assist.

Exchanges

  • We offer exchanges only for defective or damaged items.

  • Email support@mistyandmolly.com for approval. After approval, include a printout of your invoice in the return and note the item you’d like as a replacement.

  • Once received, we’ll review within 48 hours and ship your new item.

Sale Items

  • Sale items are final sale and not eligible for refunds.

If you need help at any point, please reach out to support@mistyandmolly.com. We’re here to help.