Returns & Exchanges

We care about your experience with Misty & Molly. If something isn’t right, we’ll do our best to help.

Return Eligibility

  • We accept returns only for items that are defective or damaged or if we made an error with your order.

  • Damaged or defective items must be reported within 7 days of delivery.

    • Please email us within 7 days and include clear photos or a short video of the issue so we can quickly assess and assist.

  • Change of mind and incorrect sizes are not eligible for returns or exchanges.

    • We provide detailed sizing information on our product pages and encourage measuring before purchase.

  • Earrings are not eligible for returns or exchanges due to hygiene reasons.

  • Final sale items cannot be returned or exchanged.

Damaged / Defective Items

If your item arrives damaged or defective and you report it within 7 days:

  • We will send you a replacement for free once the issue is verified.

  • In some cases, we may ask you to return the original item or safely dispose of it—our team will provide instructions if needed.

Return Conditions

For any approved return:

  • The item must be unused, unworn, and in its original packaging.

  • A return must be pre-approved by our team.

  • Returns that do not meet these conditions may not be accepted.

Refunds

In most cases for damaged/defective items, we will send a replacement rather than issuing a refund.
A refund may be considered if:

  • A replacement is not available, or

  • Our team determines a refund is the most appropriate resolution.

When a refund is approved:

  • It will be issued to your original payment method.

  • Shipping fees are non-refundable.

  • Orders with incorrect or incomplete addresses are not refundable unless the package is returned to us as undeliverable.

Missing or Not-Received Packages (U.S. Orders)

  • If a package was never delivered (tracking does not show “delivered”), we will refund or replace your order after carrier confirmation.

  • If tracking shows the package delivered but you did not receive it, please:

    • Check with household members, neighbors, and your mailbox/parcel locker.

    • Contact the carrier/post office directly and file a claim.

    • We’re happy to provide any details needed for your claim.

Refund Timing

After we process your refund on our end, please allow time for your bank or card issuer to post it.

If it hasn’t appeared after you’ve checked with your bank and card issuer, contact us at support@mistyandmolly.com and we’ll assist.

Exchanges

  • We offer exchanges only for defective or damaged items or if we sent the wrong item.

  • Email support@mistyandmolly.com for approval. After approval, we’ll share next steps and ship your replacement item once processed.

If you need help at any point, please reach out to support@mistyandmolly.com. We’re here to help. 💌