Returns & Exchanges

We care about your experience with Misty & Molly. If something isn’t right, we’ll do our best to help.

Return Eligibility

We accept returns only for items that are defective, damaged, or if we made an error with your order.

Damaged or defective items must be reported within 7 days of delivery.
Please email us within 7 days and include clear photos or a short video so we can quickly assess and assist.
Change of mind, incorrect sizes, or buyer’s remorse are not eligible for returns or exchanges.
We provide detailed sizing information on all product pages and encourage measuring before purchase.
Earrings are not eligible for returns or exchanges for hygiene reasons.
Final sale items cannot be returned or exchanged.

EU 14-Day Cooling-Off Period (EU Customers Only)

In compliance with EU consumer protection laws, customers located in the European Union have the right to cancel their online purchase within 14 days of receiving their order, with no explanation required.

To exercise this right:

Email us within the 14-day cancellation period.
You will then have an additional 14 days to return the item.

Refunds for cancellations under the cooling-off period will be issued within 14 days after we receive the return or once valid proof of shipment is provided.

Return shipping costs

Customers are responsible for the cost of return shipping when exercising their right to cancel under the EU 14-day cooling-off period, unless the item is defective or we made an error with your order.

Original shipping fees

Where required by law, we will refund the original standard shipping cost you paid for your order.
If you selected an upgraded/express shipping method, we may only refund the amount equivalent to standard shipping.

Please also note:

Items must be unused, unworn, and in original packaging.
Personalized items and unsealed hygiene-sensitive items (such as earrings) are excluded.
This policy applies only to EU customers and does not affect return eligibility in other regions.

Damaged or Defective Items

If your item arrives damaged or defective and the issue is reported within 7 days:

We will send you a free replacement once the issue is verified.
In some cases, we may ask you to return the original item or safely dispose of it—our team will provide instructions if needed.

Return Conditions

For any approved return:

The item must be unused, unworn, and in its original packaging.
All returns must be pre-approved by our team.
Please contact support@mistyandmolly.com with your full name, order number, and the item(s) you wish to return.

Returns that do not meet these conditions may be declined.

Refunds

In most cases involving damaged or defective items, we will send a replacement instead of issuing a refund.

A refund may be granted if:

A replacement is not available, or
Our team determines a refund is the most appropriate resolution.

If a refund is approved:

It will be issued to your original payment method.
Shipping fees are non-refundable, except where required by law (for example, for EU customers exercising their 14-day cooling-off right).
Orders with incorrect or incomplete addresses are not refundable unless the package is returned to us as undeliverable.

Missing or Not-Received Packages (U.S. Orders)

If a package shows no delivery scan, we can refund or replace your order after carrier confirmation.

If tracking shows “Delivered” but you did not receive the package, please:

Check with household members, neighbors, and your mailbox/parcel locker.
Contact the carrier/post office directly and file a claim.

We’re happy to provide any information needed for your claim.

Refund Timing

Once we process a refund on our end, please allow time for your bank or card issuer to post it.

If it does not appear after checking with your bank, contact us at support@mistyandmolly.com and we’ll be happy to assist.

Exchanges

We offer exchanges only for defective or damaged items or if we accidentally sent the wrong item.

Email support@mistyandmolly.com for approval. Once approved, we’ll share next steps and ship your replacement as soon as it is processed.