FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Please note that we have different warehouses for our items. This means that your package may come from USA, China, Singapore, and Australia and you may receive different packaging for each item you order. The point of origin of your order will also depend on which warehouse the item you order is most available.

Our shipping usually takes 2-4 weeks upon order placement depending on your country. Our processing time is at most 5 days.

Please note that we do not ship on weekends and holidays so make sure to place your order beforehand so we can deliver it to you on time.

During peak seasons, we might experience a high volume of orders and delivery time may be delayed for 3-7 days. If there is any significant delay in delivery, we will be sending you an email to notify you.

We offer free worldwide shipping.

Order/Delivery Issues

In cases like this, you may have to contact your local post office as you may have to pick up your package from your post office. Otherwise, please check the address that you provided as you may have submitted a wrong address.

If you submit a wrong address in your order, please contact us immediately so we can update your information. If we have already shipped out your order to the incorrect address that you provided, we will not be liable for the non-receipt of your package and no refund will be given. Please bear in mind that you must always check and review your shipping information before placing an order to prevent delivery error from happening.

When there is a failed delivery to your address, please contact your local post office immediately as they may try to deliver the package to you again. If not, you may have to pick it up from their office.

If the package was sent back to us because there was no one to receive your order in the address that you provided or because your shipping address is incorrect, you will have to pay a shipping fee so we can resend your order.

In cases like this, no refund will be given. Note that you should check your tracking info from time to time or contact us for tracking update to prevent delivery failure.

MUST READ FOR INTERNATIONAL ORDERS

For international orders, if your tracking says that your order has been delivered and you haven't received it yet, please contact customs. You may have to pick-up your package at the customs office.

Please also note that our store's currency is in US Dollars and your bank may charge you a foreign transaction fee upon placing your order.

When receiving orders, there is a chance that you may have to pay customs fees when you receive your order. This entirely depends on your country's rules and regulations on international packages and this is beyond our control.

Free returns

Returns within 30 days receive a full refund.

Free Worldwide shipping

Ship anywhere

Questions?

Email us at support@mistyandmolly.com