free worldwide shipping

FAQ

Shipping rates & delivery estimates

How much should I pay for shipping? How long will it be delivered?

Please note that we have different warehouses for our items. This means that your package may come from USA, China, Singapore, and Australia and you may receive different packaging for each item you order. The point of origin of your order will also depend on which warehouse the item you order is most available.

Our shipping usually takes 2-4 weeks upon order placement depending on your country. Our processing time is at most 5 days.

Do you ship during weekends and holidays? What are the chances that my order will be delayed?

Please note that we do not ship on weekends and holidays so make sure to place your order beforehand so we can deliver it to you on time!

During peak seasons, we might experience a high volume of orders and delivery time may be delayed for 2-3 days. If there is any significant delay in delivery, we will be sending you an email to notify you.

Order Cancellation

We advise that you do not place an order if you are unsure or if you do not want to order. Usually, we process orders right away upon order placement and we send out tracking information within 5 business days. If you decide to cancel, please note that you can only cancel your order within 20 minutes after purchase if we have not started processing it yet. We will then process your refund right away. If you requested a cancellation after 20 minutes from order placement and or if we already started processing your order, we can no longer issue you a refund.

MUST READ FOR INTERNATIONAL ORDERS

For international orders, if your tracking says that your order has been delivered and you haven't received it yet, please contact customs. You may have to pick-up your package at the customs office.

Please also note that our store's currency is in US Dollars and your bank may charge you a foreign transaction fee upon placing your order.

When receiving orders, there is a chance that you may have to pay customs fees when you receive your order. This entirely depends on your country's rules and regulations on international packages and this is beyond our control.

CONTACT US

If you have other concerns, please fill-out our contact form and we'll get back to you within 24 hours!